You have to stop at the pharmacy to pick up your prescription. So, you make the very long trek to the back of the store. (Why are pharmacies always at the back, when the people who most need them are often feeling poorly?)
You arrive at the pharmacy counter, only to inwardly sigh or curse. A long line-up awaits.
The pharmacy has the right idea – they’ve provided a bench or a stool. But, how do you rest your weary bones and keep your place in line when everyone else looks as tired as you feel?
The solution rests with management. It’s as simple as providing a number dispenser.
Are you familiar with a pharmacy that makes it as easy as possible for the patient to pick up their prescriptions? What do they do?