Last year, Lowe’s opened a new store in a neighbouring community. I was excited to read about their shopping enhancing experience. This is of benefit to anyone who has mobility issues. It is reminiscent of a time when service like this was the norm, not the exception. There was no need to explain what the customer could expect – it was just done as a normal course of business.
Lowe’s introduces the triplets of enhanced shopping:
- 3-In-Line Policy – since standing can be tough for someone with rheumatoid arthritis, giving the customer care associates autonomy to open another till benefits anyone who is struggling to take care of some errands, even through the pain and fatigue of a chronic illness.
- Help Buttons – with a store as large as Lowe’s, the tiresome time-gobbling wandering trying to find help is halted.
- Carry-Out Service - to someone who has joint pain and limited mobility, opening a bottle of water can be as tough as cracking open a macadamia nut without a nut cracker. So, this service makes light of what is often a daunting task for someone who has RA.
This harkens back to the type of service that was the norm when stores had hardwood floors and cashiers needed to know how to count out your change. It was the type of service I remember receiving when I would tag along when my mom or dad when we went shopping to town.
It is the type of service that is memorable, particularly for parents with small children, seniors and those who are mobility-challenged.
Over to you. Where did you last receive platinum service on a shopping trip?
Disclaimer: I have not been reimbursed by Lowes in any way, shape or form.